Community Relations Liaison
Our Community Relations Liaisons serve as a trusted ambassador for Bethany by nurturing strong, collaborative relationships with patients, families, physicians, senior living communities, and the broader community.
Bethany is seeking a full-time Community Relations Liaison to join our team. This role is responsible for educating the community about hospice and palliative care, supporting appropriate and timely referrals, and representing our mission with integrity, compassion, and professionalism. The ideal candidate is relationship-focused, self-directed, and skilled at navigating complex healthcare environments while keeping patient-centered care at the forefront.
As part of the interdisciplinary care team, the Community Relations Liaison is accountable to:
Build and maintain strong, partnership-based relationships with physicians, hospitals, senior living communities, and other referral sources
Educate the community about hospice and palliative care services, eligibility, and benefits
Promote timely and appropriate hospice referrals in alignment with patient goals of care, including evaluating patient appropriateness in accordance with eligibility requirements
Complete hospice consents and collaborate closely with clinical team to ensure continuity and responsiveness during admission process
Monitor referral trends, territory activity, and outreach effectiveness, adjusting strategies as needed to meet goals
Represent Bethany at community events, in-services, and professional meetings
Uphold all ethical, regulatory, and compliance standards, including CMS Conditions of Participation
The Bethany Way
That is what our staff calls it, the Bethany Way.
It means taking care of each other so that we can take care of our patients and families. We have been named to the Best Places to Work list in Western Pennsylvania or Pennsylvania 13 times.
It means being part of a team, a family, that gives 100% to take care of our patients and families.
It means having your voice heard and your opinion valued.
Qualifications
Bachelor’s degree preferred in marketing, healthcare administration, nursing, social work, communications, or a related field. Equivalent healthcare or hospice experience may be considered
Prior experience in hospice, home health, or post-acute healthcare marketing or community relations preferred
Ability to market collaboratively and productively with customers, referral sources, and the community
Strong understanding of hospice philosophy, the Medicare Hospice Benefit, and referral processes (or willingness to learn quickly)
Demonstrated ability to build and sustain professional relationships across diverse stakeholders
Excellent verbal, written, and interpersonal communication skills. EMR experienced
High level of initiative, organization, and ability to work independently
Flexible and cooperative in fulfilling all obligations
Compliant with accepted professional standards and practices
Ability to perform in an interdisciplinary setting
Satisfactory references from employers and professional colleagues
Satisfactory criminal background check
Presentation of negative TB skin test and/or CXR and other tests as required by hospice and/or state law
Valid driver’s license and an automobile that is insured in accordance with state law and in good working order for regular out of office appointment activity
The Benefits
We take care of our staff with excellent benefits:
Medical, dental, vision and life insurance with low employee contributions
Supplemental insurances for cancer, critical illness, disability and more
PTO of 17 days per year, with increases after 2 years of employment
6 paid holidays
Paid mileage/paid cell phone stipend
401K with employer match
Uniforms & all PPE provided
Employee Assistance Program
Tuition Reimbursement and Continuing Education
Pet Insurance
The ability to brag that you work for Bethany Hospice and more!
The Details
Salary range: $55,000 - $75,000/yr; depending upon experience (No referral-based bonuses or incentives)
Hours: Monday – Friday, 8 AM to 5 PM , on-call may be required
Location: Field-based in the greater Pittsburgh area
Come Interview Us!
Please contact us with any questions. Join our team—we got you!
View all jobs at Bethany Hospice & Palliative Care
Bethany Hospice is an Equal Opportunity Employer and does not discriminate against employees or applicants for employment on the basis of their race, color, religion, creed, sex, national origin or ancestry, age, sexual orientation, mental or physical disability, citizenship or veteran status.
